Oxygen Recording is disabled

I don’t know why but the Recording option is not available for me.
it looks like the attached screenshot

When I’m trying to click on it, I’m getting the following error:
Unable to connect to Oxygen Chrome extension.
In order to record web sites Chrome must be running and Oxygen extension for Chrome installed & enabled.
Needless to say, that the extension is installed & enabled,

Thank you.

Try looking into the recording troubleshooting page

Most likely the chrome extension is disabled,
make sure you enable it according to the instructions

Thanks, but it’s Installed & Enabled, i don’t know why the Recording is still disabled.

After a few min, I see an errors on the chrome extension:

Any idea?

As discussed, try to install the extension again.
If that does not work, check if there are any network blocking policies that prevent working with extensions